Shipping policy
Shipping Policy
At MATCHIN, every detail matters, from the design of our bracelets to the care with which your order reaches you. We're committed to ensuring a fast, secure, and seamless delivery experience wherever you are in the world.
Processing Time
All orders are processed within 1–3 business days. Once your order is shipped, you'll receive a confirmation email with a tracking number. Please allow up to 3 days for tracking updates to appear after dispatch.
Estimated Delivery Time
- Europe: 5–9 business days
- International: 7–10 business days
Delivery times are estimates and may vary depending on customs processing or carrier delays.
Shipping Fees
We offer free premium shipping on all orders. Every package is fully insured against loss, theft, or damage during transit for your complete peace of mind.
Order Tracking
Once shipped, your tracking link will be sent automatically via email. If you have not received it within a reasonable time, please contact us at contact@matchinforever.com and we'll assist you promptly.
Damaged, Delayed, or Missing Packages
If your order arrives damaged or hasn't arrived within the estimated delivery time, please contact us at contact@matchinforever.com within 7 days of receipt (or expected delivery). We'll investigate the issue and offer a replacement or refund where applicable.
Incorrect Address or Order Changes
If you've entered an incorrect shipping address or wish to cancel your order, please reach out to us within 24 hours of purchase. After this period, we cannot guarantee changes before dispatch.
Our Commitment
At MATCHIN, we believe that the bonds we share with the people we love deserve to be honored, with care, intention, and meaning. Every order is packed and shipped with that belief in mind, because what's inside isn't just jewelry. It's a reminder that no matter the distance, you are never truly apart.