Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, undamaged, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at contact@matchinforever.com. Our team will review your request and provide detailed instructions along with the return form to complete your process. Items sent back to us without prior authorization will not be accepted.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and, if applicable, offer a replacement or full refund.

Certain types of items cannot be returned, such as personalized products, sale items, and gift cards. Please contact us if you have any questions about your item's eligibility.

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the error was made by us.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed within 14 business days and credited to your original payment method.

If you wish to cancel your order before shipment, please contact us as soon as possible. Once the order has been processed or shipped, only a partial refund may be available to cover handling and logistics costs already incurred.

We sincerely appreciate your understanding, these procedures help us ensure a smooth and transparent experience for every MATCHIN customer.

For any questions or assistance, please reach out to us at contact@matchinforever.com.